somd.com Customer Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.

We also provide a Knowledgebase of Frequently Asked Questions (FAQ) which may save you time. You can search by Keyword or browse by category.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please reply to the confirmation email sent when you created the ticket.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses. Requires Ticket No. and E-Mail address. We can create a User Account for you upon request.

Check Ticket Status

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