Frequently Asked Questions
What is the best way to get answers to my questions?
If you have general questions about the southern Maryland community, your best bet is to post your question in the Community Forums. Hundreds of local people browse the forums on a daily basis. Depending on the time of day, you could have an answer in a matter of minutes. (Please note that all new user account requests require a moderator review before you can use you account. Please allow one business day for this to happen. Alternatively, use the Facebook login feature located at the top right of the forum pages for immediate access.
Questions about using somd.com?
If you have a question about using somd.com, this Customer Support Site is your best resource. We have compiled the most frequently asked questions and answers that we have encountered over the past several years into a Knowledge Base.
Open a Support Ticket to Contact Us
If you can not find your answer on-line, or if you have an issue that requires our personal assistance, please open a Support Ticket. You can also open a support ticket by sending an email to support -at- somd.com. Feel free to attach any supporting documents or screen captures which will help us resolve your request. We typically respond to all support requests within 24 hours.
Call Us on the Phone
If you do not have access to email, you can call us toll-free at 1-888-612-0003. If no one is available, please feel free to leave a voice message. While we try to respond to all support requests in a timely manner, requests submitted via our online Customer Support System may achieve better results over voice mail since we can research and respond 7x24 and do not have to play telephone tag. Our staff monitors online requests 7 days a week, 365 days a year whereas phones are only manned during normal business hours.
Send Us a Fax
If all else fails, you can FAX us at 1-888-612-0003. The automated attendant will answer the call. However, as soon as our system detects your FAX tone, it will automatically switch into FAX receive mode.